FAPM Goals and Strategies
Goal 1 – PROFESSIONAL DEVELOPMENT
Goal 2 – BUSINESS DEVELOPMENT
Goal 3 – ACADEMY DEVELOPMENT
Goal 4 – MEDIATION ADVOCACY
Goal 5 – ADMINISTRATION AND FINANCE
Goal 6 – TECHNOLOGY AND WEBSITE
Goal 7 – GOALS AND STRATEGIES
Goal 8 – RESOURCE DEVELOPMENT
Goal 1 – Support the professional objectives of FAPM™ Mediators.
Consider matters relating to the professional needs of our member mediators.
A. CME – Provide Continuing Mediation Education (CME) training that compliments the
training offered by many other providers. This and other strategies can include website based services available only to members.
B. UPDATES – Provide legislative and judicial updates to keep members current about
C. LIABILITY INSURANCE – Negotiate for mediator liability insurance that is a better value
for FAPM™ members.
D. DISCOUNTS – Negotiate membership discounts for mediation equipment, supplies and
E. PACKAGE DEALS – Prepare and sell standardized mediation packages, including
settlement wording on disc, business cards with FAPM™ logo, etc.) Links to 2-B below.
Goal 2 – Support business objectives of FAPM™ Mediators.
Consider matters related to operating a for-profit mediation business.
A. WEB CAPABILITY – Improve FAPM™ website capability to permit potential mediation
clients to view the credentials of FAPM™ members, determine the mediator’s schedule
availability, schedule a mediation and confirm it, all within the FAPM™ website.
B. MARKETING – Support FAPM™ mediator marketing through the use of brochures that
are generic, or are customized for the individual member.
C. SOLICITATION – Offer Continuing Education about mediation for Paralegals and Legal
Assistants who schedule mediators for parties in disputes, as a draw to get them familiar
with how FAPM™ can make their jobs easier.
D. KEY OPPORTUNITIES – Investigate and inform members of opportunities to develop
foreclosure mediation options.
E. MARKETING EDUCATION – Offer information and programs to FAPM mediators
focusing on how to market their services to potential clients.
F. BUSINESS PLAN – Provide information to FAPM mediators that would help them create
a business plan.
Goal 3 – Develop FAPM™ programs that enable the organization to be
Recognized as providing the support and programs that are meaningful to
mediators. Grow FAPM™ as a professional association. This goal is
focused ‘inward’ to FAPM™ mediators as well as non-FAPM mediators
throughout the state. May also apply to non-mediators who are
active in the mediation process or business.
A. BRAND – Define how FAPM™ mediators and services can be distinguished from
generic mediation, to add value to FAPM™ membership. Business card logo.
B. SURVEY – Survey our membership and other mediators to determine what support and
programs are not now offered, but would be valuable for FAPM™ to provide.
C. DEVELOP – Utilize internal survey and feedback to develop programs that are
responsive to our members’ needs.
D. RECRUIT – Recruit new FAPM™ members by offering the support and programs that
mediators desire and don’t get elsewhere.
E. INFORM – Inform members about the services and programs FAPM is providing for
them, including activities of the committees.
Goal 4 – Promote mediation as a superior process for resolving disputes.
Educate the public and specific stakeholders about mediation as a process.
This is an ‘outward’ focused effort to raise awareness of mediation as an excellent dispute
A. SOLICIT – Offer FAPM™ mediator services to help resolve the thousands of foreclosure
and related actions that are pending in Florida. Make specific solicitations to other
groups, such as County Realtor™ organizations, small businesses that encounter
disputes (car repair, etc.) and other likely groups. Provide a free “mediation clause” that
mediation clients can include with their sales and service contracts.
B. PREPARE – Build a PowerPoint and/or overhead projector presentation about how
mediation can help resolve disputes, and make it available to FAPM™ members who
wish to make presentations to various parties and groups in their communities.
C. MEDIA – Develop a media package for use by print or broadcast media related to
various mediation topics and link the package to FAPM™ for further information.
D. WEB SITE – Website contains pages that explain mediation and that will draw search
ADMINISTRATION AND FINANCE
Goal 5 – Evaluate and develop the best ways to most effectively and
economically conduct the day- to-day business of FAPM.
A. MEMBERSHIP – Develop membership activities for recruitment and retention of
B. COMPLIANCE – Review bylaws and written policies and procedures to insure
compliance with all legal requirements and best practices applicable to non-profit
C. EVALUATE – Review job descriptions and evaluate the Administrator, Resource
Librarian and other support people as well as other details pertaining to record keeping,
mail handling, etc.
D. SUPPORT – Insure the 2013 budget supports implementation of Goals & Strategies
adopted by the BOD.
E. PRIORITIZE – Maintain solvency of the Academy by prioritizing budget items.
F. COMMITTEE BUDGETS – Solicit budget requests from each committee chair for 2010.
G. 2013 BUDGET – Prepare and define budget items for 2010.
H. DUES – Consider different dues level options.
I. INCOME – Consider how to increase income to support the new goals and strategies.
TECHNOLOGY AND WEBSITE
Goal 6 – Create technology and website strategies that are
needed to support the goals of the Academy.
A. RESOURCE – Serve as a resource committee for the Committees and Strategy Leaders.
B. TOOLS – Assist in discovering and evaluating various technological tools that may be used
to execute the strategies.
C. IMPLEMENT – Work with the Administrator to implement and maintain the technical
aspects of particular strategies.
D. WEB – Investigate the capabilities and the potential of our current website and our web
E. UPGRADE – Consider and propose an upgraded tape library system to make it more
relevant, current, accessible, and at a reduced total cost to FAPM.
Committee: GOALS AND STRATEGIES
Goal 7 – Facilitate the development of FAPM™ goals and strategies to guide the organization’s
activities and resources in both the short term (1 year) and long term (5 years).
A. DEVELOP – Develop proposed goals and strategies and modify as directed by the BOD.
B. PROPOSE – Propose committees to execute the strategies and perform other required
activities that support the established goals.
C. SURVEY – Conduct surveys and other feedback processes as needed to define members’
expectations, and incorporate them into future goals and strategies.
Committee: RESOURCE DEVELOPMENT
Goal 8 – Identify and evaluate resources, programs and services available from other
organizations or sources that the committees can utilize.
A. INVESTIGATE – Investigate various sources such as Mediate.com and Maryland
Mediation & Conflict Office (M ACR O) in order to accumulate information that would be
helpful to the various committees.
B. DATABASE – Establish a database or listing of resource organizations and sources that
committees can use, and informs the Committee Chairs of these resources.
C. RESEARCH – Conduct research for Strategy Leaders when they request potential
resources for their use.